We are proud to provide a sustainable, affordable, clean and safe water supply and to manage and treat the waste water returned to us in a way that protects the environment.
| Media enquiries | Contact | Telephone no. |
|---|---|---|
| Media and Public Relations |
Alistair Baker |
0191 301 6851 |
| Cara Hall |
0191 301 6720 | |
| Leanne Clough | 0191 301 6733 | |
| Kielder Water & Forest Park | Philippa Clark | 0191 301 5538 |
| Contact information | Telephone no. |
|---|---|
| For emergencies about water and sewerage services - this is a 24 hour service. | 0845 717 1100 |
|
For billing enquiries - lines are open from 8am to 8pm Monday to Friday and 8am to 1pm on Saturday. |
0845 733 5566 |
| For general enquiries about water and sewerage services - lines are open from 8am to 8pm Monday to Friday and 9am to 1pm on Saturday. | 0845 717 1100 |
| To report a water leak - this is a 24 hour service. | 0800 393 084 |
| To report a flood from the sewerage system - this is a 24 hour service. | 0800 328 7648 |
| Head office main switchboard - lines open from 8am to 6pm Monday to Thursday and 8am to 5.30pm on Friday. | 0870 608 4820 |
| Language Line - if English is not your first language, please call our telephone interpretation service. | 0845 717 1100 |
| Minicom enquiries - a minicom text facility is available for customers who have hearing or speech difficulties. | 0845 723 1254 |
| RNID Typetalk - your call will be answered by a Typetalk operator who will relay the call to us. |
For billing enquiries the number is 18001 0845 733 5566 For non-billing enquiries the number is 18001 0845 717 1100 |
| Property Solutions - Property Solutions offer a full range of conveyancy searches nationwide. Lines open from 9am to 5pm Monday to Friday. | 0870 241 7408 |
Essex & Suffolk Water's Media centre