Bills

We've made it as quick and easy as possible for you to pay your bill. In this section you can find out more about your bill and alternative ways to pay.

Tariffs and charges

The amount on your bill covers the cost of supplying you with clean water and of removing and treating your wastewater.

We use the money you pay us in three main areas: investing in new assets to improve services and water quality, to maintain and replace existing assets such as treatment plants and pipes and for daily running costs. Our charges are excellent value for money and are amongst the lowest in the country.

Our prices change on 1 April each year and are approved by Ofwat, the industry regulator. Domestic customers do not pay VAT on their water supply charges.

Unmetered charges

Your annual water and sewerage services bill is made up of two parts:

• a fixed charge

• a charge based on the rateable value of your property.

For water you pay:

A fixed charge of £93.40 + 55.90p per £ of rateable value

For sewerage you pay:

A fixed charge of £119.50* + 58.30p per £ of rateable value

*This charge is reduced to £74.80 if you are not connected for surface water drainage.

Metered charges

Your annual water and sewerage services bill is made up of two parts:

• a fixed charge

• a charge for the amount you use, measured in cubic metres (m³). A cubic metre is 1,000 litres or 220 gallons.

For water you pay:

A fixed charge of £38.00 + A charge of 111.28p per cubic metre

For sewerage you pay:

A fixed charge of £81.30* + 102.06p per cubic metre

* This charge is reduced to £36.60 if you are not connected for surface water drainage.

WaterSure

If you or someone in your household receives certain benefits or tax credits and you live in a property with a water meter, there are government regulations to protect you. To qualify for WaterSure you must have at least three or more children up to 19 years old in full time education who live with you, and for whom you are able to claim child benefit, or, someone in your household who has a medical condition which means they use a lot of water. If this applies to you, you do not have to pay more than the average bill for domestic customers on a water meter and could save money.

For the year 2012/13, the reduced tariff for WaterSure is £161 for water charges and £191 for sewerage charges.

For further information on WaterSure please download the PDF leaflet and application form below.

Rebates for surface water drainage charges

What is the surface water drainage charge?

For all domestic customers (regardless of whether the house has a meter or not) the surface water drainage charge covers the cost of removing rainwater from the property and is included within the fixed sewerage charge. Removing this water protects your property from damage.

Also included in the surface water drainage charge is a charge for highway drainage. All customers who receive a foul (used) water and/or surface water drainage service from any water and sewerage company contribute towards the cost of collection and treatment of water from public highways.

Are you eligible for a surface water rebate?

If your property has no connection to Northumbrian Water’s network for the removal of surface water you may be entitled to an allowance against this element of the charge. There are certain criteria that must be met to qualify for a reduction and it may be necessary to inspect the property to confirm that no connection exists. If an allowance is granted you will still be liable for the highway drainage element of the fixed charge as this is a compulsory element of charge.

If you believe you are eligible for a rebate please download and complete the application below.

Downloadable content

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    Your water your services 2012/13

    Delivering value for money

    PDF1.57mb

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    Your essential guide to our charges scheme 2012/13

    Incorporating water supply, sewerage services and miscellaneous charges

    PDF1.78mb

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    WaterSure leaflet

    PDF0.07mb

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    Price increases

    How they are determined.

    PDF0.05mb