'Looking to the future' - our final business plan and strategic direction statement

Our plans for water and sewerage services in the north east of England

We are preparing our plans for the future.  Our aim is to keep bills as low as we can whilst ensuring you continue to receive safe, clean drinking water and excellent customer service.  When you flush the toilet, take a shower, empty the bath or sink we want you to know that your wastewater will not cause any harm to the environment.

Our final business plan sets out in detail our plans for the period 2010-15.  It takes into account the feedback we have had on our draft business plan from customers, the Consumer Council for Water, Regulators and other stakeholders.

Summary or full versions of our public domain final business plan can be downloaded for our North Eastern area, or for the company as a whole (North East plus Essex & Suffolk), by clicking on the appropriate link below.

Final business plan reports	Summary PDF	Full version PDF
Final business plan company strategy - companywide
Final business plan company strategy - North East

We want your views

Ofwat, the industry regulator, will use our final business plan in setting draft water prices in July 2009.  We welcome your thoughts on our plans, which will help us represent your views in discussions with Ofwat.

To provide comments, or request a copy of our final business plan to be sent to you in the post, please email fbp@nwl.co.uk or write to Ken Oswald, Head of Economic Regulation, Northumbrian Water, Abbey Road, Pity Me, Durham, DH1 5FJ.  Please make your comments by the end of July 2009.

Strategic direction statement

We also produced a booklet in November 2007 called 'Looking to the future‘, our strategic direction statement, which sets out our aims for the next 25 years and beyond.  Either a summary, or the full document, can be downloaded by clicking on one of the links below.

SDS reports	Summary PDF	Full version PDF
Looking to the future