Tapping into quality

22/06/2007

Thousands of pounds is being invested to improve the water supply to hundreds of properties in County Durham.

Northumbrian Water is to renew eight kilometres of water pipes at a cost of £500,000 in Hesleden and High Hesleden, Easington, starting on Monday June 25.

This work, which will last up to five months, will improve water quality and safeguard the water supply for future generations.

Dave Ingle, Northumbrian Water’s Project Manager, said: “The work taking place in the Hesleden and High Hesleden areas is essential as the pipes in this area are up to 100 years old and not as reliable as they were.  Plastic pipe will replace the existing cast iron pipe, which is more durable with a longer life expectancy.

“Some of the pipes have furred up which can restrict the flow and reduce the volume and pressure of water in the pipes.  By carrying out this work water quality will be improved and a more robust system will be in place.”

Customers affected will have received further information and advice in writing.  If customers, especially those with special needs, have any queries or concerns they should ring the Northumbrian Water customer centre on 0845 717 1100.

Bogus callers are known to operate in Northumbrian Water’s supply area.  It is unlikely that anyone from the water company will need access into a customer’s property while this work is carried out.  If customers are in any doubt about the validity of a caller claiming to be from Northumbrian Water or the ‘water board’ they should ring the Northumbrian Water customer centre.

For further peace of mind customers can also register a password – if anyone from the water company needs to access a registered customer’s home they will know the password.  They should either ring the customer centre or log onto www.nwl.co.uk to register.

ends

For further information please contact Joanne Robertson on 0191 301 6733.