We are proud to provide a sustainable, affordable, clean and safe water supply and to manage and treat the waste water returned to us in a way that protects the environment.
07/05/2007
Important information about improvements to your water supply
Northumbrian Water is committed to ensuring that the drinking water it supplies to its customers throughout the region is of excellent quality. As part of this commitment our contractors, Fastflow, will be carrying out improvement work to water mains in the Ashington area. This improvement work, which will also reduce leakage and safeguard water supplies for future generations, will begin week commencing Monday 7 May 2007 with the vast majority of the work complete within nine months.
It is inevitable that while this improvement work is carried out some noise and disruption will occur. Traffic access may also be affected. We will make every effort, through careful planning, to minimise any disruption.
To ensure water quality is maintained to a high standard we are required to take water quality samples from a very small selection of properties. These samples will only be taken by employees from Northumbrian Water who will be wearing a Northumbrian Water uniform. They will be carrying official identity cards which we strongly advise you to check before letting anyone into your home. If you have any doubts please contact our Customer Centre on 0845 717 1100. Genuine Northumbrian Water employees will be happy for you to carry out this security check.
If you require any further information or advice now or during the work, please contact our Customer Centre on 0845 717 1100. We will be pleased to help.
Please be aware that BOGUS CALLERS (people who claim to be employed by Northumbrian Water or “the water board”, but who are only interested in stealing from your property) are known to operate in our supply area. If you are in any doubt about the validity of a caller claiming to be from Northumbrian Water, DO NOT let them into your property, call your local police station immediately or our Customer Centre on 0845 717 1100. Northumbrian Water employees WILL NOT object to you carrying out these checks.
Find out more information in the Improving your water supply leaflet - outer pages, inner pages.