Site help

Having trouble accessing the site? Not sure if your computer has the right software to download certain information? Need some technical assistance? In this section you'll find help and advice.

Take a look around, and if there’s anything else we can help you with, don't hesitate to contact us on 0845 733 5566.

Site Structure

Our website is divided into six  main areas as follows:

For home
In this section you will find everything you need to know about your water supply and the services we provide as well as advice and information regarding your bill.

For business
In this area you'll find information on how to manage your water and waste water as well as information on our charges and your account.

For leisure
Planning a break or going fishing you find some great information in this area.

For the community
In this area you'll find information of our work in the community and some case studies.

For the education
This area provides an exciting and varied education programme for children, teachers and students.

For the environment
In this area you can find out more about our environmental policies and what we do to protect the world we live in.

Footer

Sitemap
An overview of the complete structure of the website with links to each area.

Legal
Conditions of use and copyright information.

Privacy policy
Data protection information.

Useful links
Links to related sites that may be of interest.

Accessibility
Information on the things we have done to improve accessibility.

Header

Text only
For a simple view of the site you can use the text only view. 

About us
Useful information, performance reports, future development plans and a whole lot more.

Careers
Find out about a career in one of our operations of Northumbrian Water Limited.

Media centre
You'll find all the latest news in this section.

Contact
Send us your e mail, call or write to us with your queries or billing enquiries.

Search

To search for information on our site, simply type the appropriate key word into the search box, the displayed results will take you straight to the information that you require.

Technical assistance

Browser requirements
The site is built around W3C standards and should work in most modern web browsers (for example Firefox 2.0, Internet Explorer 7 or Safari 2). If you do find any problems using the site do let us know and we'll do our best to help.

Plugins or third party software
Some of the site features make use of plugins or third party software to enable advanced functionality:

Adobe Flash
Most visitors will probably already have the Adobe Flash Player but for those that don't you can download it from http://www.adobe.com/go/getflashplayer.

Adobe Reader
Some documents on the site are provided in Portable Document Format or PDF. You will need a suitable application to read these, the most popular of which is the Adobe Reader software which can be downloaded from  http://www.adobe.com/accessibility/index.html.

Cookies

You will need to have cookies enabled on your Internet browser in order to progress an application within the Careers section of the website.

To find out more about cookies, visit www.allaboutcookies.org
To enable cookies in your Internet browser, you will need to make a simple adjustment to your Internet browser settings.

1. In Internet Explorer, on the Tools menu, click Internet Options.
2. On the Privacy tab, move the slider down to the option 'Accept All Cookies' and click 'Apply'.