Difficulty paying
If for any reason you are experiencing difficulty in paying your bills, or even if you anticipate you may have problems, please contact us as early as possible.
At Northumbrian Water we have a trained team of customer advisors, who will discuss your difficulties with you and see if we can find a way that eases the payment of your bill. Please contact us immediately on 0845 733 5566 to see what we can do to help.
Please do not leave it too late - bills have to be paid and you will want to avoid the additional costs associated with late payment.
If you do not contact us or respond to our letters, we will assume that you are trying to avoid paying your bill. We will then begin our debt recovery procedure which may result in further costs being added to your account and your supply being disconnected.