Water mains and services

This section contains all the information you need to apply for new water mains and connections; new or replacement water connections; temporary and building water supplies. The diversion of any of our existing water networks or ancillary assets must be discussed with one of our New Development advisors by calling 0845 609 4639.

Changes to our new service connection services

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Changes to our new service connection services

Charges

The current charges for these services can be found in the following document.

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Developers charges 2013/14

Pre-development enquiry applications

For a full capacity study for proposed developments, our Pre-development enquiry service will provide information regarding the impact the proposed development will have on our existing water mains and their ancillary assets, together with identifying any associated costs involved with upgrading or diverting our assets to provide water services for the new development.

Before submitting your request please read the Pre-development enquiry guidance which explains the procedure in more detail. Supporting layout and location plans should also be attached to your Pre-development enquiry application form.

Once you have completed your application please return it with any accompanying plans or schedules to our Development Control email address: developmentenquiries@nwl.co.uk

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Pre-development enquiry - application form
Pre-development enquiry - guidance notes

New water supplies

If you require a new water supply from our existing water mains, please complete either the domestic or commercial application form that is shown in the table below.  Included within the application form are the guidance notes to help you complete the relevant details.  These can be downloaded by clicking on the appropriate link.

Applications should be returned with a site location and site layout plan to the address printed on the form. Alternatively you can fax your information to us on 0191 419 6510 or email a scanned version of your application to newdevelopmentwater@nwl.co.uk.

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Domestic application form and guidance notes - for a house, flat, conversion or independent supply.
Commercial application form and guidance notes - for a shop, office, industrial unit, sheltered housing, watering point, field supply or temporary supply.
A quick guide to the new connection process - this will help guide you through the steps in the process.
Our terms and conditions - this describes our service to you, our payment terms and conditions and our connection requirements.
Water supply application guidance note 6 – pipes entering buildings and standpipe/temporary building water supplies

If you are building a development comprising of several properties and there are no water mains in the immediate vicinity, you may requisition water mains from us. For enquiries regarding requisition applications please contact us at newdevelopmentwater@nwl.co.uk.

Alternatively we support developers who wish to construct their own mains. For information on this Self Lay option, including guidance and application forms, please view our Self Lay Policy via the link on the right.

New service connection pack

There are separate packs for connections to an existing water mains (infill) and connections to a new main (greenfield).  The infill connection pack should be used to request a trench inspection.  The greenfield pack should be used to request a trench inspection and connection in the same visit. 

Both packs include a form to request a meter installation, where we have not been able to prove supplies at the time of the connection, and a change in responsibility form to record the property details and the new occupier.  

Supporting guidance notes have been included in both packs.  A word version of these packs will be emailed to you upon receipt of your quotation payment.

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New service connection pack (infill)
New service connection pack (greenfield)

Water reuse systems

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Water reuse systems - Guidance and advice