When water bills are higher than normal this is usually due to a change in consumption patterns. Any of the following situations would result in an increase in your usage:
• Extra use of a hosepipe.
• Carrying out building work or renovating property.
• Dripping taps or overflow problems.
• Autoflush sanitary devices set at too high a rate of flushes per hour.
If you feel your consumption pattern has not changed and your bill is still high it could be because:
• your last bill was based on an estimated reading and the estimate was too low. This means that your current bill includes some consumption from the previous bill.
• There is a longer period of time than usual between your last bill and the current one.
• You may have a leak.
To find out how to check for leaks, use our Ask us a question facility and follow our step by step guide.
Meter testing
If you have gone through all the steps above and still believe your meter is faulty, we can arrange for it to be tested and send you the results. If the meter is faulty we will replace it and there will be no charge for the test. If the meter is not faulty, we will charge you for the test, this will be £70.00 for meters up to 40mm and at cost for all others.
Downloadable content
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What to do if you suspect you have a leak
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Useful information on how to find and read your meter.
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