Bills

We've made it as quick and easy as possible for you to pay your bill. In this section you can find out more about your bill and alternative ways to pay.

Tariffs and charges

The amount on your bill covers the cost of supplying you with clean water and of removing and treating your wastewater.

We use the money you pay us in three main areas: investing in new assets to improve services and water quality, to maintain and replace existing assets such as treatment plants and pipes and for daily running costs. Our charges are excellent value for money and are amongst the lowest in the country.

Our prices change on 1 April each year and are approved by Ofwat, the industry regulator.

Unmetered charges

Your annual water and sewerage services bill is made up of two parts:

• a fixed charge

• a charge based on the rateable value of your property.

For water you pay:

A fixed charge of £93.40 + 55.90p per £ of rateable value

Non-domestic properties built or substantially altered* after 1 April 1990 have no rateable value and charges are calculated using the business rate valuation. The rate per pound figure shown above is therefore adjusted to charge 5.29p per £ of business rate value plus the standard fixed charge of £93.40.

For sewerage you pay:

A fixed charge of £119.50** + 58.30p per £ of rateable value

Non-domestic properties built or substantially altered* after 1 April 1990 are billed an adjusted charge of 5.52p per £ of business rate value plus the standard fixed charge of £119.50**.

*Properties that are merged with others, split or partially deleted from the valuation list.

**This charge is reduced to £74.80 if you are not connected for surface water drainage.

Metered charges

Your annual water and sewerage services bill is made up of two parts:

• a fixed charge

• a charge for the amount you use, measured in cubic metres (m³). A cubic metre is 1,000 litres or 220 gallons

For water you pay:

A fixed charge depending on meter size (see table below) + A charge of 111.28p per cubic metre

Meter size (upper limit in mm) Charge (per annum)
20mm  £38.00
30mm  £92.70
35mm  £157.80
40mm  £201.90
50mm  £337.80
65mm and above  £576.90

For sewerage you pay:

A fixed charge depending on the allocated surface area charging band (see table below) + 102.06p per cubic metre

Band Chargeable area Charge
<=350m2  £115.20
2 <=750m2 £357.50
3 <=1,500m2 £738.80
4 <=2,500m2 £1,317.00
5 <=5,000m2 £2,460.00
6 <=7,500m2 £4,089.00
7 <=10,000m2 £5,718.00
8 <=15,000m2  £8,145.00
9

<=25,000m2

£12,963.00
10 <=50,000m2  £24,042.00
11 <=75,000m2  £39,420.00
12 <=100,000m2 £54,291.00
13 <=125,000m2 £68,640.00
14 <=150,000m2 £82,029.00
15 >150,000m2 £101,670.00

Tariffs for larger users

Metered customers with an annual consumption greater than 20,000 m³ can choose, by annual agreement with Northumbrian Water, to be charged on one of our Focus Tariffs.

Focus tariffs

Water supply charges
This charge is in two parts

• A fixed charge per site plus
• A volume charge

The table below shows which tariff may be applicable to your business depending on the annual water consumption at the site.

Tariff Annual consumption Site charge Volume charge
Focus20 20,000 - 50,000m3  £3,072 97.37p/m3
Focusextra 50,000 - 175,000m3  £12,780 77.90p/m3
Focusplus 175,000 - 2,500,000m3  £39,120 62.87p/m3
balance above 2,500,000m3 52.86p/m3

To identify the most cost effective tariff option for you please use our water supply calculator.

Raw water
Within the Teesside area of supply there is an alternative grade of water which is partially treated. This water is only available to large industrial customers and by agreement.

This charge is in two parts:
• a site charge of £11,485 per annum plus
• a volume charge of 19.90p per cubic metre.

Sewerage services charges
Non-domestic customers, who discharge in excess of 50,000m³ of foul domestic sewage can choose, by annual agreement with Northumbrian Water, to be charged on our large user tariff for sewerage.

This charge replaces our standard sewerage volume charge of 102.06p per cubic metre, and is made up of two parts:
• an annual site charge of £1,536
• a volume charge of 98.99p per cubic metre.

Plus a fixed surface area band charge based on 'chargeable area' being the total area of the site that drains to our sewerage system. For a full list of our banding charges please refer to our Metered charges tariff.

Trade effluent

Trade effluent charges are calculated by using the Mogden formula.

C = R + V + Bv + Ot B + St S
                           Os       Ss

Where:

C = Total Charge per cubic metre

R = Reception and conveyance

V = Volumetric treatment

Bv = Volumetric charge for biological treatment

B = Biological treatment charge

S = Sludge treatment and disposal charge

Ot = Chemical Oxygen Demand (settled COD) in mg/l

Os = Regional weighted average COD = 335mg/l

St = Total suspended solids (settled) in mg/l

Ss = Regional weighted average suspended solids = 140mg/l

Trade effluent charges for the period 1 April 2012 - 31 March 2013 are detailed in the table below:

  Pence per cubic metre
R 33.54p
B 11.96p
V 16.43p
Bv 9.12p
S 9.39p

Trade effluent charges are subject to a minimum charge of £413 per annum which is applied at 113.15p per day.

To calculate an estimate for your annual trade effluent charge please use our calculator.

Rebates for surface water drainage charges

What is the surface water drainage charge?

Surface water drainage charges cover the cost of removing and treating surface water (rainwater) from your site or property. This includes water that drains from roofs, car parks and other hard standing areas. Removing this water protects your site or property from damage. Included in the surface water drainage charge is a charge for highway drainage. All customers who receive a foul (used) water and/or surface water drainage service from any water and sewerage company contribute towards the cost of collection and treatment of water from public highways.

Metered customers

All non-domestic customers who have a metered supply are billed the surface drainage and highway drainage charge as a fixed sewerage charge referred to as a band charge. The chargeable area is calculated by measuring the total area of the site using Ordnance Survey information and aerial photographs. If the entire site drains to Northumbrian Water’s sewerage system, then the total area of the site will equal the chargeable area. Included in the measurement will be an allowance for any substantial areas of land that do not drain to the sewerage system, for example, a permeable, grassed or cultivated area such as a playing field, farmland or golf course. Each non-connected area must be more than 10% of the total area of the site; smaller, non-connected areas cannot be added together for this purpose. The chargeable area will then attract one of fifteen surface area charging bands each covering a range of chargeable area.

Appealing against the chargeable area of your site
If you would like to appeal against your surface area charge because your site measurement is incorrect, please call 0845 717 1100 or email PropertyManagement@nwl.co.uk to request a site plan of the area we are charging for.

Alternatively you can send us your own plan with the area you believe to be the correct site measurement clearly marked. The plan should also show;

The site boundary
The area of the site that is hardstanding
Any grassed areas
Any hardstanding areas that do not drain to our sewer
Any communal areas (e.g. carparks, service areas) that are shared with other occupiers

Once we have this information we will review the plan and amend our records where necessary. Any reduction in charges will apply only from the date of occupation or April 1 in the charging year in which the request was made to Northumbrian Water, whichever is the later.

Are you eligible for a surface water rebate?
For metered non-domestic customers, an allowance will be given if either part or all of the surface water or groundwater from your property does not drain either directly or indirectly to Northumbrian Water’s sewerage system but it will be necessary to inspect your site to confirm the connection status before an allowance is given. If it is identified that your site is partially connected your allowance will reflect this in the breakdown of the band charge applied and this will be explained in more detail to you at the time of adjustment.

To apply for an allowance please download the application form below.

Unmetered customers

For business customers without a water meter, surface water drainage charges including highway drainage are included within the fixed and rateable value elements of the bill.

Are you eligible for a surface water rebate?
If your property has no connection to Northumbrian Water’s network for the removal of surface water you may be entitled to an allowance against this element of the charge. There are certain criteria that must be met to qualify for a reduction and it may be necessary to inspect the property to confirm that no connection exists. If an allowance is granted you may still be liable for the Highway Drainage element of the charge and this will be explained in more detail to you at the time of adjustment.

To apply for an allowance please download the application form below.

Surface water drainage concessions for community organisations

What is the surface water drainage charge?

Surface water drainage charges cover the cost of removing and treating surface water (rainwater) from your site or property. This includes water that drains from roofs, car parks and other hard standing areas. Removing this water protects your site or property from damage. Included in the surface water drainage charge is a charge for highway drainage. All customers who receive a foul (used) water and/or surface water drainage service from any water and sewerage company contribute towards the cost of collection and treatment of water from public highways.

The Government has recently passed legislation enabling water and sewerage companies to operate concessionary schemes for community groups. Final guidance on the operation of concessionary schemes was published by Defra in December 2010. This guidance requires that we consult with customers and their representatives as to the need, design and cost of a concessionary scheme.

Defra recognised the little time available to consult with customers prior to the approval of charges commencing 1 April 2011 and encouraged companies to consider interim measures ahead of the charging year which Northumbrian Water implemented for the 2011/2012 charging year. Northumbrian Water have decided to continue with this interim measure for the 2012/2013 charging year whilst consultation is ongoing and surface water drainage charges for community groups will be capped at Band 1 (£115.20) for eligible properties.

An eligible property must be primarily used as a:
• Community Amateur Sports Club (CASC) registered with HM Revenue & Customs;
• village or community hall, or community association receiving discretionary relief from their local council for business rates; 
• meeting place for Scout and Guide Association groups or similar youth organisations;
• place of public religious worship.

And:
• have a metered water supply;
• be run as a not-for-profit organisation;
• be non-governmental and non-political;
• be open to the whole community without discrimination;
• reinvest any and all profits in the organisation; 
• not receive all its funding from local government;
• be connected for surface water drainage.

Where Northumbrian Water can identify that a customer is eligible we will write to these customers to provide further details. Other eligible customers can apply by downloading a copy of the application form below.

Downloadable content

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    Your water your services 2012/13

    Delivering value for money

    PDF1.57mb

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    Your essential guide to our charges scheme 2012/13

    Incorporating water supply, sewerage services and miscellaneous charges

    PDF1.78mb

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    Price increases

    How they are determined.

    PDF0.05mb

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