We are proud to provide a sustainable, affordable, clean and safe water supply and to manage and treat the waste water returned to us in a way that protects the environment.
Even with emergency overflows there are occasions when problems in the sewerage network, or torrential rainfall, cause flooding.
If you do experience flooding please contact us on the freephone floodline number, we're here to help. Northumbrian Water's Freephone Floodline - 0800 328 7648.
For more information on our policies and procedures, please visit the sewer flooding page, within the sewage section of 'For home'.