We are proud to provide a sustainable, affordable, clean and safe water supply and to manage and treat the waste water returned to us in a way that protects the environment.
The charges billed to you cover the cost of supplying your clean water and the removal and treatment of your wastewater. And, if you pay by direct debit directly to us, this amount is reduced by up to £6.00.
Your water and sewerage services bills are in two parts:
• A fixed charge
• A charge based on the rateable value or equivalent business rate of your property
For water you pay:
• A fixed charge of £87.50
• A charge of 52.41p per £ rateable value
For sewerage you pay:
• A fixed charge of £113.40
• A charge of 55.41p per £ of rateable value
You can find out more information about unmetered charges by downloading a copy of our leaflet
Your water your services below.
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| Your water your services | 1.48 MB |
If you do not drain any surface water to our sewers, you may claim a rebate if you are currently paying sewerage charges. The level of this rebate is £42.40 for 2011/12.
If you believe you are eligible to apply please contact the property management team using the online form.
If you require further information, you can download a copy of our Charges Scheme below, or call our Customer Centre on 0845 733 5566 to request a copy.
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| NWL Charges scheme 2011-12 | 1.42 MB |