Products and services
We are able to offer a range of products and services to help your business reduce water and waste water costs, maintain and develop your site’s water infrastructure, improve your site’s compliance and develop your people.
Metering services
To manage water on your site you have to measure it. Reading your meter everyday will give a basic daily consumption as well as identify if there is a large burst on site. However, it will not provide the level of information required for detailed analysis of consumption patterns on your site. For more information about controlling water consumption please contact Northumbrian Water’s commercial department on 0191 301 6744.
Leak detection
If you suspect you have a leak on your supply pipe we can arrange for a leak detection team to visit your property to check for any leaks and give you details of repair options. We provide up to four hours of leak detection free of charge during working hours (8am-4pm). A charge will be made for over and above these hours. (Please note that the four free hours is a one-off site-specific benefit that does not renew on an annual basis.)
If you require a leak detection team you can ring our freephone leakline 0800 393 084 or click onto Pipeline Solutions for more information.
Water infrastructure installation and repair
We are the region’s experts in repairing and installing underground pipes. From a small service pipe to a large diameter steel water main, we have the equipment, the fittings and the experience to offer a 24-hour service to our customers, please contact Northumbrian Water's commercial department on 0191 3016 744.
Water quality information
Quality of water is important to many customers and their processes. Potable water has to pass stringent European and British quality standards and we proud of our year on year water quality improvement.
We are able to provide you with detailed water quality information relevant to your supply, free of charge. This information is called a Schedule 4 report. To obtain a report you will need to provide us with your postcode. If you would like a Schedule 4 report or require further information contact us on 0845 717 1100 (local charge).
Water supply fittings advice
We can give you advice on the correct water supply fittings for your site. This will help you ensure that the quality of your water is maintained, waste is minimised and the health of your employees and customers is protected. To find out more about the current regulations regarding water fittings, click here. We are qualified to carry out legionella assessments and advise on the control of hot and cold water systems.
Conveyancing searches
Northumbrian Water Property Solutions is the region’s leading provider of conveyancing searches for both commercial and residential property transactions. In association with some of the UK’s leading data providers NWPS provides essential searches that property professionals depend on.
Conferencing and training
Our distinctive conference and training venue on the shore of Kielder Water offers a stunning location for your employees to escape distractions and focus solely on your business. The venue offers conferencing facilities for up to 100 delegates, accommodation in luxury lakeside lodges, team building programmes and leisure facilities.
Laboratory services
As part of Northumbrian Water Group, Analytical & Environmental Services (AES) operates nationwide from our extensively equipped UKAS accredited laboratories. AES is a specialist in the monitoring and analysis of drinking water, wastewater, contaminated land, dioxins and furans.
Environmental consultancy
AES’s experienced consultants can ensure that your business is, and remains, compliant with environmental and health and safety legislation. AES has expertise in the fields of air stack emissions, occupational hygiene, noise and vibration, ambient air quality and legionella control.