We are proud to provide a sustainable, affordable, clean and safe water supply and to manage and treat the waste water returned to us in a way that protects the environment.
Over 99.92 per cent of Northumbrian Water's metered customers receive at least one bill each year based on an actual meter reading.
We will try to read your meter before we bill you each time, but due to access difficulties such as locked gates, or where a meter is inside a property and the customer is not present when we call, this is not always possible.
In these cases we will estimate your bill, and this is usually based on your reading history.
If you receive an estimated bill, but would like your bill to be based on a real reading, we are happy to accept a reading taken by yourself and will reissue your bill based on this reading. Update your meter reading using our online form.