We are proud to provide a sustainable, affordable, clean and safe water supply and to manage and treat the waste water returned to us in a way that protects the environment.
Northumbrian Water provides water services to around 80,000 business customers in the region. As an important and valued customer, you should expect a consistently high quality of service from us. Our business charter represents a customer care package which covers the service standards we promise to deliver – and how we will compensate you if we fail to deliver.
Our charter covers these areas:
The majority of our compensation payments are made automatically. If not, the charter sets out clearly what you need to do to make a claim.