Download library
Here you can download reports and publications relating to our business:
(Some of the reports are in PDF and require Adobe Acrobat Reader to view them.) To read the pdf document with a screen reader please link to the Access Adobe website which provides useful tools and resources. Adobe also has a free online conversion tool for pdfs.
| Billing leaflets | Environment and biodiversity | Leisure | Reports and leaflets |
| Codes of practice | Finance | Regulations for business |
| Document | |
|---|---|
| Direct Debit mandate |  |
| Your water your services | 1.48 MB |
| NWL Charges Scheme 2011-12 | 1.42 MB |
Codes of practice
| Document | |
|---|---|
| Our promise to you | |
| Getting answers - Our code of practice on complaints | 1.79 MB |
| Getting water to your home | |
| Dealing with leaks | |
| Our sewerage services | |
| Water and sewerage watchdogs | |
| A guide to our special needs services | |
| Your water meter - a guide for domestic customers | 2.06 MB |
| Managing debt | |
| Paying your bill | |
| Pipelaying - Our code of practice | |
| Document | |
|---|---|
| Biodiversity strategy | 5.08 MB |
| Where to watch wildlife |
|
| Survey reports |
|
| Sustainable Development Performance report 2004/05 | 3.52 MB |
| Sustainable Development Performance report 2003/04 | 2.79 MB |
| Environment and Society report 2002/03 | |
| Environment and Society report 2001/02 | 2.15 MB |
| Environment and Society report 2001 | |
Finance
| Links |
|---|
| Northumbrian Water Group |
| Northumbrian Water Limited financial statements |
| Document | |
|---|---|
| Fishing guide 2011 | 5.04 MB |
| Kielder lodge guide | 3.17 MB |
| Kielder lodge price list 2011 | |
| Kielder lodge site map 2011 | |
| Kielder caravan park tariffs 2011 | 4.95 MB |
| Kielder caravan park information and site map 2011 | |
Regulations for business
| Document | |
|---|---|
| Access code | 5.85 MB |
| Self lay code | |
| Self lay code - Appendix 1 - SLO assessment criteria | |
| Self lay code - Appendix 2 - Self lay service pipes only agreement | |
| Self lay code - Appendix 3 - Self lay agreement | |
| Self lay code - Appendix 4 - Self lay application | |
| Surface water drainage charges | 1.49 MB |