Northumbrian Water

Winner of the Queen’s
Award for Enterprise

in the category of
sustainable development

We are proud to provide a sustainable, affordable, clean and safe water supply and to manage and treat the waste water returned to us in a way that protects the environment.

 

Download library

Here you can download reports and publications relating to our business:

(Some of the reports are in PDF and require Adobe Acrobat Reader to view them.)  To read the pdf document with a screen reader please link to the Access Adobe website which provides useful tools and resources.  Adobe also has a free online conversion tool for pdfs.

Reports / leaflets

 Document  PDF
 Guidance in the event of sewer flooding  
 Sewer flooding technical information  
 Northumbrian Water health and safety policy                                        
 Water Quality report 2007  
 Drought plan  

Environment and Biodiversity

 Document  PDF
 Sustainable Development Performance report 2004/05                         
 Sustainable Development Performance report 2003/04  
 Environment and Society report 2002/03  
 Environment and Society report 2001/02  
 Environment and Society report 2001  
 Northumbrian Water Biodiversity Strategy  
 Shared Learning - Partnerships for Biodiversity  

Codes of practice

 Document  PDF
 Our promise to you  
 Getting answers - Our code of practice on complaints  
 Dealing with leaks  
 Getting water to your home  
 Our sewerage services  
 Water and sewerage watchdogs  
 A guide to our special needs services  
 Your water meter - a guide for domestic customers                                 
 Managing debt  
 Paying your bill  
 Pipelaying - Our code of practice  

Billing leaflets

 Document  PDF
 Direct Debit mandate  
 Your water your services  
 NWL Charges Scheme 2010-11                                                               

Finance

 Links
 Northumbrian Water limited financial statements
 Our delivery plan 2005 - 10

Regulations for business

 Document  PDF
 Access code  
 Self lay code  
 Self lay code appendix 106  
 Self lay code appendix 206  
 Self lay code appendix 306  
 Self lay code appendix 406  
 Surface water drainage charges                                                             

Leisure

 Document  PDF
 Fishing guide 2010  
 Kielder lodge guide  
 Kielder lodge price list 2010  
 Kielder lodge site map 2010  
 Kielder conference and training centre brochure  
 Kielder Water & Forest Park - 'Your Great Outdoors'  
 Kielder Water & Forest Park - 'Your Wildlife'