Download library

Here you can download reports and publications relating to our business:

(Some of the reports are in PDF and require Adobe Acrobat Reader to view them.)  To read the pdf document with a screen reader please link to the Access Adobe website which provides useful tools and resources.  Adobe also has a free online conversion tool for pdfs.

Reports / leaflets

Document	PDF
Guidance in the event of sewer flooding
Sewer flooding technical information
Northumbrian Water health and safety policy
Water Quality report 2007
Drought plan

Environment and Biodiversity

Document	PDF
Sustainable Development Performance report 2004/05
Sustainable Development Performance report 2003/04
Environment and Society report 2002/03
Environment and Society report 2001/02
Environment and Society report 2001
Northumbrian Water Biodiversity Strategy
Shared Learning - Partnerships for Biodiversity

Codes of practice

Document	PDF
Our promise to you
Getting answers - Our code of practice on complaints
Dealing with leaks
Getting water to your home
Our sewerage services
Water and sewerage watchdogs
A guide to our special needs services
Your water meter - a guide for domestic customers
Managing debt
Paying your bill
Pipelaying - Our code of practice

Billing leaflets

Document	PDF
Direct Debit mandate
Your water your services
NWL Charges Scheme 2010-11

Finance

Regulations for business

Document	PDF
Access code
Self lay code
Self lay code appendix 106
Self lay code appendix 206
Self lay code appendix 306
Self lay code appendix 406
Surface water drainage charges

Leisure

Document	PDF
Fishing guide 2010
Kielder lodge guide
Kielder lodge price list 2010
Kielder lodge site map 2010
Kielder conference and training centre brochure
Kielder Water & Forest Park - 'Your Great Outdoors'
Kielder Water & Forest Park - 'Your Wildlife'