Download library

Here you can download reports and publications relating to our business:

(Some of the reports are in PDF and require Adobe Acrobat Reader to view them.)

To read the pdf document with a screen reader please link to the Access Adobe website which provides useful tools and resources.

Adobe also has a free online conversion tool for pdfs

Reports / Leaflets

Guidance in the event of sewage flooding
NW Health & Safety policy
Water Quality report 2006
Drought plan

Environment and Biodiversity

Sustainable Development Performance report 2004/05
Sustainable Development Performance report 2003/04
Environment and Society report 2002/03
Environment and Society report 2001/02
Environment and Society report 2001
Northumbrian Water Biodiversity Strategy
Shared Learning - Partnerships for Biodiversity

Codes of practice

Our promise to you
Getting answers - Our code of practice on complaints
Dealing with leaks
Getting water to your home
Our sewerage services
Water and sewerage watchdogs
A guide to our special needs services
Your water meter - a guide for domestic customers
Managing debt
Paying your bill
Pipelaying - Our code of practice

Billing leaflets

Direct Debit mandate
Your water your services
Your metered charges
Your unmetered charges
Enjoy the benefits of having a water meter
NWL Charges Scheme 2008-09

Finance

Northumbrian Water limited financial statements
Our delivery plan 2005 - 10

Regulations for business

Access code
Self lay code
Self lay code appendix 106
Self lay code appendix 206
Self lay code appendix 306
Self lay code appendix 406
Surface water drainage charges

Leisure

Kielder Conference and Training Centre brochure
Fishing guide 2008
Kielder Water & Forest Park - 'Your Great Outdoors'
Kielder Water & Forest Park - 'Your Wildlife'