Your pipes

We are responsible for the water main that runs beneath your street and for part of the service pipe that connects your property to the main.

The part of the service pipe from the water main to the boundary of your property - called the communication pipe - belongs to us. The part from the boundary into your property is called the supply pipe and it belongs to you (or the owner of the property if you don't own it).

There is normally a stop tap at the boundary between our part of the service pipe and yours. This is located in a small chamber with a lid at surface level. If you have an external water meter it will be located in this chamber.

If you have a leak in your supply pipe and require assistance please contact us on 0845 717 1100.

Diagram of pipework from the street to the house