We are proud to provide a sustainable, affordable, clean and safe water supply and to manage and treat the waste water returned to us in a way that protects the environment.
In the north east we enjoy excellent drinking water, and have seen significant improvements in both river and bathing water quality over the last 20 years.
Ofwat, the water industry regulator, has recently approved our price limits that will allow us to invest over £1 billion* over the next five years to further improve service for you and to protect the environment for future generations.
We use the money you pay us in three main areas: investing in new assets to improve services, maintaining and replacing existing assets such as treatment plants and pipes and for daily running costs such as chemicals and power. Our charges represent excellent value for money and are amongst the lowest in the country.
This year we will be investing over £200 million* to:
• Continue making improvements to the quality of water supplies to Tyneside with a major large diameter pipe cleaning programme
• Enhance treatment processes at Mosswood (Durham) and Broken Scar (Darlington) water treatment works
• Solve over 200 sewer flooding problems including locations in Darlington and Redcar
• Improve the sewage treatment works at Snitter (Northumberland) to meet new quality standards for rivers
• Reduce the impact of overflows from sewers on watercourses including a large scheme at Kilton Beck (Skinningrove)
• Maintain our treatment works, water mains, sewers and pumping stations
* The investment figures quoted include Essex & Suffolk Water which is part of Northumbrian Water Limited.