Your charges

Investing for the future

In the north east we enjoy excellent drinking water. River and bathing water quality have also improved. We continue to invest to improve services to you and to protect the environment for future generations.  This year we will be investing about £225 million to:

• Improve sewage treatment works at Morpeth (Northumberland), Consett (Durham) and Billingham (Teesside) to meet new quality standards for rivers.

• Make improvements to both the water quality and the security of water supplies to North Tyneside with a major new trunk main around the northern perimeter of Newcastle.

• Reduce the impact of overflows from sewers on properties and watercourses.

• Provide a new sewage sludge treatment process at Bran Sands (Teesside) that also increases our levels of renewable energy production.

• Maintain our treatment works, water mains, sewers and pumping stations.

On average, prices will increase by 4.3% this year. Our regulatory price limit allowed us to increase prices by an additional 1% but we decided voluntarily not to use this allowance.

Our charges, represent excellent value for money and are amongst the lowest in the country.