Payment methods
We offer a range of free payment options. You can pay:
In full - immediately.
By direct debit - payments can be made on the 1st or the 15th of the month. If you pay by direct debit to us, you will automatically receive a reduction of up to £6.00 in your annual charges (£3.00 for water and £3.00 for sewerage services from 1 April 2010). To set up a direct debit you can download a direct debit form or call us on 0845 733 5566.
By telephone - payment can be made using our 24/7 automated payment service by calling
0845 604 6383. You will need your 12 digit customer reference number, found on your bill and your credit or debit card details. If you would like to make a payment and also require another service, you will need to speak to a customer advisor. Please call 0845 733 5566 (8am to 8pm Monday to Friday, 8am to 1pm on Saturday).
Online - by debit card only.
At any PayPoint agency - cash only, free of charge. Find your nearest Paypoint outlet.
At a bank - by cash or cheque (some banks may charge for the transaction if you do not have an account with them).
At a Post Office - using your payment slip (there will be a counter fee of £2.50).
By monthly instalments.
By special arrangement - for customers having difficulty paying their bills.
You can change your payment method online.
If you are having difficulties paying your bill, don't ignore it - talk to us. We want to help and our trained staff will discuss the best payment method to suit your situation.