Payment methods
We offer a wide range of payment methods.
You can pay using:
• Direct Debit - payments can be made on the 1st and 15th of the month. If you pay by Direct Debit you will automatically receive a reduction of up to £6.00 on your next bill (£3.00 for water and £3.00 for sewerage services from 1st April 2010). To set up a Direct Debit you can download a Direct Debit form below or call us on 0845 733 5566.
| Document | |
|---|---|
| Direct Debit form |  |
• Debit / Credit Card - you can make a payment by calling our 24/7 automated payment service on
0845 604 6383. You will need your 12 digit customer reference number, found on your bill and your debit or credit card details. If you would like to make a payment and also require another service, you will need to speak to a customer advisor. Please call 0845 733 5566 (8am to 8pm Monday to Friday, 8am to 1pm on Saturday).
• Online - via our website using debit cards only.
• PayPoint - pay by cash free of charge at any PayPoint outlet. Find your nearest PayPoint outlet
• Post - You should make any cheques or postal orders payable to Northumbrian Water and send them with your payment slip to Northumbrian Water, PO Box 300, Durham, DH1 9WQ. Your customer reference number should be written on the back of your cheque. Please do not send cash or post dated cheques through the post.
• Your Local Bank - You can take your payment slip and pay your bill at any bank over the counter. This is normally free at your own bank or if paying in cash at your local NatWest branch.
• Telephone or Internet Banking - If you have an online or telephone banking facility you can pay by quoting your customer reference number, sort code 577361 and account number 00000000.
• BACS - you can pay by Bank Automated Clearing System using the following details - your customer reference number, bank name: National Westminster Bank, PO Box 1PY, Grey Street, Newcastle upon Tyne, NE99 1PY. Account name: Northumbrian Water. Sort code: 621887. Account number: 00000000. Please send remittances by email to bacs@nwl.co.uk.
• Post Office - You can pay your bill at any Post Office using the payment slip. There is a charge for this service.
• You can change your payment method online
If you are having difficulties paying your bill, don't ignore it - talk to us. We want to help and our trained staff will discuss the best payment method to suit your situation.