Northumbrian Water

Utility company of the year 2008

We are proud to provide a sustainable, affordable, clean and safe water supply and to manage and treat the waste water returned to us in a way that protects the environment.

 

FAQs

What other activities are available at Kielder Winter Wonderland?

To find out more on the full list of attractions at Kielder Winter Wonderland 2009, please click on the link for more information.

Is there any catering available?

The Boat Inn and the marquee will be serving a range of hot foods and seasonal fare throughout the day.  Please note, we are unable to provide space for people to consume their own food onsite.

Where is Kielder Winter Wonderland?

Kielder Winter Wonderland takes place at Leaplish Waterside Park, Kielder Water & Forest Park, Northumberland.  Sat nav: NE48 1BT.

Check out our driving directions and further information on Leaplish Waterside Park. Please allow extra time for your journey as the roads maybe busier than usual.

Is the event suitable for wheelchairs?

We have adapted our event to accommodate wheelchair users where possible, however due to the nature of this event being an outdoor experience set within a forest setting we need to make such visitors aware of natural hazards such as tree stumps and muddy conditions which is due to weather and outdoor forest conditions.  Please note, Leaplish Waterside Park is a hilly area and there are steep access areas around the event. 

Our staff on site are happy to assist where possible but please highlight your special needs when booking your tickets online or by telephone.  All bookings made with wheelchair users are allocated Snowman groups only.

After booking

After you have booked your Winter Wonderland tickets you will receive a confirmation email by return and we will post your tickets to your home address within 10 working days of booking online or by telephone.  This will include your day pass for either a snowman or a reindeer and this will list your activity times along with tickets for arts and crafts, Christmas carousel, Snowy Owl and friends and adult Christmas gift. 

Once you have received these please check that your details are correct.  Please note, your confirmation will not list individual adult bookings – the lead adult and all children will be shown. You will need to bring your day pass and tickets to gain access to Winter Wonderland.

Booking queries

If booked your tickets online and do not receive your email confirmation within 24 hours of booking please email leisureteam@nwl.co.uk

If you have a query or would like to make a change to your booking please email leisureteam@nwl.co.uk quoting your booking reference.

Please note, there is a £7 charge to make a booking amendment.

If you have given your consent when registering, Northumbrian Water will use your personal information to allow you to make future leisure bookings online, and to keep you informed, by mail; telephone; or electronically, of other leisure products or services which may interest you. 

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