Northumbrian Water

Winner of the Queen’s
Award for Enterprise

in the category of
sustainable development

We are proud to provide a sustainable, affordable, clean and safe water supply and to manage and treat the waste water returned to us in a way that protects the environment.

 

Customer service

We want all customers to be satisfied with the service we provide.

Understanding and meeting the needs of our customers’ is at the heart of our strategy and we are committed to providing a high standard of customer service that meets those needs and those of our regulators.

In this section you will find information on:

• Customer satisfaction

• Customer contact

• Meter reading