Contact information
Whilst we endeavour to get it right first time we appreciate that this is not always the case. In these circumstances we would like to talk to you so we can resolve your concerns. You can do this by telephoning our customer centre on 0845 717 1100 (24 hour service) where one of our customer advisors will be happy to help you.
By telephone
| For emergencies about water and sewerage services - this is a 24 hour service. | 0845 717 1100 |
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For billing enquiries - lines are open from 8am to 8pm Monday to Friday and 8am to 1pm on Saturday. |
0845 733 5566 |
| For general enquiries about water and sewerage services - lines are open from 8am to 8pm Monday to Friday and 9am to 1pm on Saturday. | 0845 717 1100 |
| To report a water leak - this is a 24 hour service. | 0800 393 084 |
| To report a flood from the sewerage system - this is a 24 hour service. | 0800 328 7648 |
| Head office main switchboard - lines open from 8am to 6pm Monday to Thursday and 8am to 5.30pm on Friday. | 0870 608 4820 |
| Language Line - if English is not your first language, please call our telephone interpretation service. | 0845 717 1100 |
| Minicom enquiries - a minicom text facility is available for customers who have hearing or speech difficulties. | 0845 723 1254 |
| RNID Typetalk - your call will be answered by a Typetalk operator who will relay the call to us. |
For billing enquiries the number is 18001 0845 733 5566 For non-billing enquiries the number is 18001 0845 717 1100 |
| Property Solutions - Property Solutions offer a full range of conveyancy searches nationwide. Lines open from 9am to 5pm Monday to Friday. | 0870 241 7408 |
By post
You can write to us at the following addresses:
| For billing enquiries please write to: |
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Northumbrian Water |
| If you are unhappy about any aspect of our service, please write to: |
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Northumbrian Water |
| If you are not happy with our response, you can contact the Consumer Council for Water Northumbria, the regional independent consumer organisation, which will act on your behalf. The address is: |
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Consumer Council for Water Northumbria Telephone: 0845 708 9367 |
| For all other enquiries write to: |
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Northumbrian Water |
Online
If you want to contact us with a query, you can email us by completing one of the online contact forms.
If your enquiry requires an urgent response please call on one of the telephone numbers listed above.
My account |
Report to us |
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Urgent response to report a water leak / burst or flood - tel: 0800 393 084 (24 hr service). Urgent response to report water quality / supply / pressure - tel: 0845 717 1100 (24 hr service). |
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General enquiries |
Leisure |
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Reference |
Environment |
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Language line
0845 733 5566
If english is not your first language, call the above number for our telephone interpretation service.
Minicom enquiries
0845 723 1254
A minicom text facility is available for customers who have hearing or speech difficulties.
BT Typetalk
18001 0845 733 5566 (billing) or 18001 0845 717 1100 (non-billing)
Your call will be answered by a Typetalk operator who will relay the call to us.