Contact
| Ask us | By post |
| By telephone | By online forms |
Ask us
We are open to take billing calls 8am-8pm Monday to Friday and 8am-1pm Saturday
• Our busiest day is always a Monday
• Our busiest times of the day (Monday to Friday) are usually between 8am-10am, 11am-12noon and 5pm-6pm.
Calling outside these times will help you to get through to one of our advisors as quickly as possible.
| For emergencies about water and sewerage services - this is a 24 hour service. | 0845 717 1100 |
| For billing enquiries - lines are open from 8am until 8pm Monday to Friday and 8am until 1pm on Saturday. | 0845 733 5566 |
| For general enquiries about water and sewerage services - lines are open from 8am until 8pm Monday to Friday and 9am until 1pm on Saturday. | 0845 717 1100 |
| To report a water leak - this is a 24 hour service. | 0800 393 084 |
| To report a flood from the sewerage system - this is a 24 hour service. | 0800 328 7648 |
| Head office main switchboard - lines are open Monday to Friday 8am until 5:30pm. | 0845 604 7468 |
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Language interpretation - if English is not your first language, please call our telephone interpretation service on the billing or general enquiries numbers listed above and ask for an interpreter. |
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| Text Relay - your call will be answered by a text relay operator who will relay the call to us. |
For billing enquiries the number is For non-billing enquiries the number is |
| Property Solutions - Property Solutions offer a full range of conveyancy searches nationwide. Lines open from 9am until 5pm Monday to Friday. | 0870 241 7408 |
By post
You can write to us at the following addresses:
| For billing enquiries please write to: |
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Northumbrian Water |
| If you are unhappy about any aspect of our service, please write to: |
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Northumbrian Water |
| If you are not happy with our response, you can contact the Consumer Council for Water Northumbria, the regional independent consumer organisation, which will act on your behalf. The address is: |
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Consumer Council for Water Northern Region - Darlington office Telephone: 08457 089367 / 08457 089368 or 01325 469777 / 01325 464222 |
| For all other enquiries write to: |
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Northumbrian Water |
Online
If you want to contact us with a query, you can email us by completing one of the online contact forms.
If your enquiry requires an urgent response please call on one of the telephone numbers listed above.
My account |
Report to us |
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Change your payment plan online Leave us your meter reading online |
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Urgent response to report a water leak / burst or flood - Report a leak / burst or flood Urgent response to report water quality / supply / pressure - |
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