Business continuity - KPIs

The Company’s Business Continuity, Disaster Recovery and Emergency Plans are continually being reviewed, expanded and updated to ensure that they remain current and fit-for-purpose in a constantly changing environment. To ensure satisfactory performance is being maintained:

1) The NWL Audit Committee and Security, emergency planning, occupational safety and health (SEPOSH) Group will receive and review a report on the Company’s Business Continuity, Disaster Recovery and Emergency Plans on an annual basis. It is a requirement for the business that the Audit Committee and SEPOSH Group are satisfied with and endorse that annual report.

Performance 2009/10

KPI performance	Key
KPI achieved

2) As part of their annual information technology audit, NWL’s external financial auditors carry out an independent review of the Company’s Disaster Recovery and Business Continuity provisions. The findings from that independent review are reported to the NWL Audit Committee and Management Team. It is a requirement that any reported inadequacies in provisions that are identified by the external financial auditor are addressed to the satisfaction of the NWL Audit Committee and Management Team.

Performance 2009/10

KPI performance	Key
KPI achieved

3) The Security and Emergency Measures Direction (SEMD) is a statutory document produced under the provisions of Section 208 of the Water Industry Act 1991. It places upon the Company the requirement to: “keep under review and revise such plans as it considers necessary to ensure the provisions of essential water supply…and wastewater services at all times.”

Performance 2009/10

KPI performance	Key
KPI achieved

As part of the SEMD requirements it is necessary for the Company’s emergency plans to be independently audited and certified annually and for a copy of the external auditor’s report to be provided to DEFRA. In addition, it is a requirement for the company to arrange for an independent audit to be carried out every three years to review the security provisions at its external designated key sites and for a copy of that auditor’s report to be provided to the Security Services. As part of the Company’s internal processes it is a requirement that any inadequacies in provisions identified by either of these external audits are reported and addressed to the satisfaction of the NWL Audit Committee and Management Team.

Performance 2009/10

KPI performance	Key
KPI achieved

Performance reports 

Document	PDF
Business continuity performance 2009/10
Business continuity performance 2008/09
Business continuity performance 2007/08