We are proud to provide a sustainable, affordable, clean and safe water supply and to manage and treat the waste water returned to us in a way that protects the environment.
Under the direction of the NWL Board Audit Committee and the Security, Emergency Planning, Occupational Safety and Health (SEPOSH) management team group, NWL has developed a series of Business Continuity, Disaster Recovery and Emergency Planning documents that provide guidance and information to assist in the delivery of the above policy. In particular it is NWL’s intention to have plans to:
• Meet the requirements of the Security and Emergency Measures Direction 1998, with respect to alternative water supplies in times of emergency.
• Meet the requirements of the Civil Contingencies Act – “Emergency Preparedness” and “Emergency Response and Recovery” as statutory regulations and non-statutory guidance.
• At all times, give highest priority to the health, safety and security of its employees and customers.
• Ensure that public health is not compromised.
• Safeguard water and sewage services.
• Protect the aqueous environment.
• Mitigate the effects of foreseeable incidents and crises.
• Respond rapidly and appropriately to other incidents and crises.
• Safeguard and protect its assets and water resources.
• Safeguard and protect its reputation.
• Regularly exercise and update its business continuity, disaster recovery and emergency plans.
In addition, NWL ensures resources and skills are available to the business so that:
• Appropriate and fully equipped facilities are provided for emergency management teams.
• Regular exercises are carried out.
• Lessons learned from exercises are recorded, plans are updated and appropriate action taken to prevent recurrence.
• Adequate and appropriate emergency stocks and provisions are held and strategically located.
• Employees are available and appropriately trained in emergency management at operational, incident and crisis levels.
• Rules, procedures, standards and systems, including all relevant legislation, relating to business continuity, disaster recovery and emergency management are strictly observed, regularly reviewed, communicated to employees and monitored for effectiveness.
• Employees are actively encouraged to develop high levels of awareness of good business continuity, disaster recovery and emergency management practices and to participate and cooperate in maintaining these in their everyday work.