We are proud to provide a sustainable, affordable, clean and safe water supply and to manage and treat the waste water returned to us in a way that protects the environment.
To supply high quality drinking water, in sufficient quantity to meet the needs of our customers in all our operating areas. Maintaining the security of water supplies is fundamental to the level of service we provide to our customers. The company minimises waste of water by optimising treatment processes, managing leakage in the distribution network and encouraging customers to use water wisely.
The company assesses the potential environmental impact caused by the abstraction, treatment and distribution of water. When abstracting water from the environment, our policy is to operate within our licence conditions and to protect the water environment and related habitats. The company also recognises the need to balance recreational use of assets with other interests and is committed to doing this.