Water management - KPIs

Performance summary 2009/10

KPI, milestone or target	Performance
We will remain in the Ofwat Good Category for the number of properties at risk of receiving poor pressure in 2009/10.
Maintain leakage rate at or below 153.0 Ml/d in the north and 66.0 Ml/d in the south by March 2010.
No prosecutions by the Drinking Water Inspectorate in 2009/10.
No prosecutions or formal cautions by the Health and Safety Executive in 2009/10.
No prosecutions by the Environment Agency in 2009/10.
Exceed 99.90% in the north and 99.98% in the south compliance with the water quality standards in 2009/10.
Distribute requested customer campaign materials, for example Using Water Wisely within 10 working days of receiving the request during 2009/10.

KPI, milestone or target
We will remain in the Ofwat Good Category for the number of properties at risk of receiving poor pressure in 2010/11.
Maintain leakage rate at or below 150.0 Ml/d in the north and 66.0 Ml/d in the south by March 2011.
No prosecutions by the Drinking Water Inspectorate in 2010/11.
No prosecutions or formal cautions by the Health and Safety Executive in 2010/11.
No prosecutions by the Environment Agency in 2010/11.
Exceed 99.85% in the north and 99.95% in the south compliance with the water quality standards in 2010/11.
Achieve total water savings of 1.12 Ml/d and 0.74Ml/d in our Northumbrian and Essex & Suffolk regions respectively, through water efficiency activity during 2010/11.

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Water management performance 09/10
Water management performance 08/09
Water management performance 07/08