We are proud to provide a sustainable, affordable, clean and safe water supply and to manage and treat the waste water returned to us in a way that protects the environment.
• Supply water to both domestic and commercial customers and to meet new demands for water arising from development.
• Supply drinking water that is wholesome, safe to drink and aesthetically acceptable, which is demonstrated by measuring compliance with standards for more than 50 parameters.
• Promote the efficient use of water to our customers as this leads to less water being abstracted, lower demand on the supply, and smaller amounts of chemicals and energy needed for treatment and pumping.
• Continue to manage demand and control leakage in our operating areas.
• Continue assessment of the possible impact of global warming on our own operations and those of key industrial and commercial customers.
• Continue to invest in projects to safeguard the future of water supply within our operating areas.
• Produce a Water Resources Management Plan which shows how future demand will be met by supplies over the next 25 years.
• Produce a Drought Management Plan which demonstrates how the company would continue to maintain supplies in times of drought.
• Continue to balance water demand with concerns for the environment in any areas where rivers or groundwater are at risk from low flows or levels.
• Engage stakeholders making them aware of how their actions impact on water supply in order to maintain the quality of supply.
• Manage our water resources, particularly in our southern operating area, to take account of the limited availability of water in summer.
• Manage use of Kielder Water and the ability to top up major rivers during periods of drought in our northern operating area.
• Ensure that a secure and sustainable disposal route for water treatment sludge is available in the long term.