Wastewater management - KPIs
Performance summary 2009/10
| KPI, milestone or target | Performance |
|---|---|
| Invest £185 million in the waste water network in the five year period ending 2010. |  |
| Receive no odour abatement notices due to our operational activities in 2009/10. |  |
| 98% of all sewage sludge produced in 2009/10 to go to beneficial re-use outlets. | |
| Ensure that 99.5% of the population in our operating area are served by a sewage treatment works operating within consents in 2009/10. | |
| Continue to reduce pollution incidents by investment and operational improvements, reducing category one and category 2 incidents to less than six and category three incidents to less than 110.* **. | |
| Continue to reduce prosecutions brought by the Environment Agency (EA) in 2009 through investment and operational improvements to less than six.* **. | |
| Continue to reduce prosecutions brought by the Environment Agency in 2008 through investment and operational improvements to less than six.* **. | |
| None of our assets causing failure of our aim for all of our bathing waters to meet Environment Agency mandatory standards.* **. | |
| KPI performance | Key |
|---|---|
| KPI achieved | |
| KPI ongoing |  |
| KPI not achieved | |
* We actively work to prevent all pollution incidents, and resultant prosecutions. However due to the nature of incidents many are caused by the activities of third parties or are weather related or otherwise beyond our control.
** Results for these KPIs are monitored by the EA and are therefore based on calendar year rather than financial year in line with their reporting requirements.
Performance targets 2010/11
| KPI, milestone or target |
|---|
| Receive no odour abatement notices due to our operational activities in 2010/11. |
| 98% of all sewage sludge produced in 2010/11 to go to beneficial re-use outlets. |
| 100% compliance with Water Resource Act Look-Up Tables in 2010/11. |
| Continue to reduce pollution incidents by investment and operational improvements, reducing category one and category 2 incidents to less than six and category three incidents to less than 110.* **. |
| Continue to reduce prosecutions brought by the Environment Agency (EA) in 2010 through investment and operational improvements to less than six.* **. |
| None of our assets causing failure of our aim for all of our bathing waters to meet Environment Agency mandatory standards. **. |
| 50% of all NWL sludge subject to energy recovery in 2010/11. |
* We actively work to prevent all pollution incidents, and resultant prosecutions. However due to the nature of incidents many are caused by the activities of third parties or are weather related or otherwise beyond our control.
** Results for these KPIs are monitored by the EA and are therefore based on calendar year rather than financial year to keep in line with their reporting requirements.
Longer term targets
| KPI, milestone or target |
|---|
| Produce a strategic, long term sewerage plan by 2013 in liaison with the Environment Agency, local authorities and other stakeholders. |
| Reduce pollution incidents to less than 50 by 2015. |
| Have zero breaches of discharge consent standards from sewage treatment works by 2015. |
| 98% of all NWL sludge subject to energy recovery by the end of 2013. |
| 100% of all NWL sludge subject to energy recovery by 2014. |
Performance report
| Document | |
|---|---|
| Wastewater management performance 09/10 |  |
| Wastewater management performance 08/09 | |
| Wastewater management performance 07/08 | |