We are proud to provide a sustainable, affordable, clean and safe water supply and to manage and treat the waste water returned to us in a way that protects the environment.
Our customers have the right to expect consistently high quality service from us and we are committed to providing this.
We provide a high standard of service to our customers and will take the opportunity to put things right when a customer contacts us to advise that they are unhappy with an aspect of our work or service and ensure that if necessary, improvements are made which benefit all of our customers.
We have a customer care package in place which covers the service standards we promise to deliver, and what we will do on the few occasions that we don’t meet our promises. Our standards meet and in many cases exceed those required by the Office of Water Services (Ofwat).