We are proud to provide a sustainable, affordable, clean and safe water supply and to manage and treat the waste water returned to us in a way that protects the environment.
• Timely and accurate production of bills for water, sewerage and other services relating to the company and to third parties.
• Ensure the despatch of bills to customers in accordance with appropriate payment plans.
• Effective handling of revenue and updating of the customer accounts and services databases.
• Respond to customer contacts in a timely manner whether they are written, by telephone or in person and effective monitoring of performance standards.
• Ensure that warnings of planned supply interruptions are provided in writing at least 4 hours beforehand depending on the length of time that the supply will be off.