Northumbrian Water

Winner of the Queen’s
Award for Enterprise

in the category of
sustainable development

We are proud to provide a sustainable, affordable, clean and safe water supply and to manage and treat the waste water returned to us in a way that protects the environment.

 

Affordability - Policy

It is our policy to continue to provide our customers with good value for money in the supply of our products and services.

We will ensure that the varying circumstances of our customers are reflected by the range of payment options and arrangements we offer them.
   
It is our policy to recover debts which are owed to us quickly and efficiently as unpaid bills impose additional costs on our paying customers.  However we seek to assist customers who have difficulty paying their bills and we offer a variety of options to make payments easier.