Northumbrian Water

Winner of the Queen’s
Award for Enterprise

in the category of
sustainable development

We are proud to provide a sustainable, affordable, clean and safe water supply and to manage and treat the waste water returned to us in a way that protects the environment.

 

Affordability - KPIs

Performance summary 2009/10

KPI, milestone or target  Performance
Continue to promote direct debit as a secure and reliable method of payment.   
Achieve a customer satisfaction rate of 85% of customers feeling we provide value for money in 2009/10.  

KPI performance Key
KPI achieved  
KPI ongoing  
KPI not achieved                                       

Performance targets 2010/11

KPI, milestone or target
Continue to promote direct debit as a secure and reliable method of payment.
Promote WaterDirect as a sensible and convenient way to pay to appropriate customers.
Achieve a customer satisfaction rate of 87% of customers feeling we provide value for money in 2010/11.

Performance report

 Document  PDF
 Affordability performance 09/10  
 Affordability performance 08/09  
 Affordability performance 07/08