We are proud to provide a sustainable, affordable, clean and safe water supply and to manage and treat the waste water returned to us in a way that protects the environment.
Having a water meter fitted can mean lower bills for water and sewerage services for many of our customers, it can also raise awareness of the amount of water a customer uses.
We advise of the potential benefits by placing an insert into the annual bills of those customers who are currently on our unmeasured tariff. More information is available on our website and customers can use the calculators both on our site and on that of Uswitch.com to work out whether they would make a saving by having a meter fitted.
There are environmental benefits to having a water meter installed as it encourages people to waste less as they are thinking about the water that they use. This helps to conserve valuable resources and reduces the amount of energy used in the water treatment process.
We offer a free survey to discuss the location of the meter and in the majority of cases it is fitted free of charge. If due to technical reasons we are unable to fit a meter, alternative billing arrangements can be made. We aim to complete the installation within 90 days of receiving the completed application.
We allow customers to pay via a monthly budget scheme which helps them to manage the household account. If the customer does not find that the meter installation has been beneficial to them, they can revert to their previous charging method, following receipt of sufficient bills to enable consumption over the 12 months to be properly evaluated.