Northumbrian Water

Winner of the Queen’s
Award for Enterprise

in the category of
sustainable development

We are proud to provide a sustainable, affordable, clean and safe water supply and to manage and treat the waste water returned to us in a way that protects the environment.

 

Accessibility - KPIs

Performance summary 2009/10

KPI, milestone or target  Performance
Supply bills in Braille, large print, on audio cassette tape or CD, or provide magnifying strips on request.   
Supply bills in alternative format within 10 days of the request.  
Arrange a visit to discuss customer requirements within 48 hours of the request.  
Details added to the Special Assistance Register within 10 days of receipt in 100% of cases.  

KPI performance Key
KPI achieved  
KPI ongoing  
KPI not achieved                                      

Performance targets 2010/11

KPI, milestone or target
Supply bills in Braille, large print, on audio cassette tape or CD, or provide magnifying strips on request.
Supply bills in alternative format within 10 days of the request.
Arrange a visit to discuss customer requirements within 48 hours of the request.
Details added to the Special Assistance Register within 10 days of receipt in 100% of cases.

Performance report

 Document  PDF
Accessibility performance 09/10                
Accessibility performance 08/09                
Accessibility performance 07/08