Privacy policy
Use of information
This website is published by Northumbrian Water Limited, a member of the Northumbrian Water Group plc. Northumbrian Water Limited ("we") will not collect any information about individuals, except where it is specifically and knowingly provided by them. Examples of such information are:
Your name
Your mobile telephone number
Your email address
The information collected will be used to send you the information you have requested and to provide information that may be useful to you.
We may share non-personal aggregate statistics (group) data about our site visitors' traffic patterns with partners or other parties. However, we do not sell or share any information about individual users.
Your rights
In addition to the company's safeguards, your personal data is protected in the UK by the Data Protection Act. This provides amongst other things that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should be kept up to date, where necessary, and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies. Currently there is a £10 fee payable (set by law). This will be waived if any of the information which we hold is incorrect.
Cookies
A cookie is a text-only file which is placed on your computer when you visit a website. Quite simply, cookies help websites work more efficiently and provide business and marketing information to the owners of the site. The Northumbrian Water Group websites use only one type of cookie which is a ‘session cookie’ and this is used to store information for a short period of time and is deleted at the end of your visit.
Please note, if you decline the use of cookies set by the Northumbrian Water Group, you will be unable to use various areas of our websites. To find out more about cookies, visit www.allaboutcookies.org
Policy changes
Any changes to this policy will be posted here.
Security
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When you enter data onto secure areas of the Site, a Secure Socket Layer (SSL) is initiated. An SSL is a security device which ensures that any data which you enter into a secure area of the site is encrypted during transmission over the internet. Encryption of data is where data is encoded so that it is not legible until such time as it is decoded by us. Every endeavour will be made to ensure that your Personal Information cannot be accessed by unauthorised sources. |
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As you may be aware, no data transmission over the internet can ever be entirely secure. As a result, while we will use reasonable endeavours to protect your personal information, we cannot guarantee the security of your personal information and the use of the site is at your own risk.
If you feel that Northumbrian Water Limited is not abiding by this privacy policy at any time you should first contact the Data Protection Team, Legal Department, Northumbrian Water Limited, Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ or complete the online form.